Terms of Service

These terms define the conditions for using the websites, portals, integrations and operational services provided by Avila Ops.

Last updated: October 8, 2026

1. Acceptance

By accessing https://avilaops.com, https://app.avilaops.com or purchasing services from Avila Ops Tecnologia, you agree to these Terms of Service and the Privacy Policy.

If you use the services on behalf of a company, you represent that you are authorized to accept these terms on that company’s behalf.

2. Services

Avila Ops provides digital presence, website, domain, email, identity, automation, CRM, integration, WhatsApp, Instagram, Meta Ads, payment, data and operational support services.

Some features depend on external providers, such as Meta, Google, Efí, Cloudflare, hosting services, messaging APIs and analytics tools. The availability of these features may depend on those third parties’ rules, permissions and stability.

3. Accounts, access and integrations

Users are responsible for providing accurate information, keeping their credentials secure and granting only access compatible with the service purchased.

When an OAuth or API integration is connected, Avila Ops uses the authorized access only to perform the requested operational functions, such as synchronizing pages, ad accounts, forms, leads, metrics, payments or data needed for the service.

Customers can request revocation of access and data deletion as described in the Privacy Policy and User Data Deletion page.

4. Acceptable use

You must not use the services for spam, fraud, infringement of rights, improper reverse engineering, unauthorized data collection, illegal content or any activity that harms third parties, integrated providers or Avila Ops infrastructure.

Avila Ops may suspend integrations or access in the event of abusive use, security risk, legal requests, violations of these terms or failure to comply with external providers’ rules.

5. Payments and deliverables

Prices, scope, deadlines, payment methods and acceptance criteria must be defined in a specific proposal, contract, order or commercial confirmation.

Paid features, deliverables, automation and integrations may depend on payment confirmation, technical availability and information supplied by the customer.

6. Limitations

Avila Ops works to keep services available and secure but does not guarantee specific sales results, rankings, ad approvals, organic reach, automatic indexing or approval by third-party platforms.

We are not responsible for outages, API changes, blocks, rejections or restrictions imposed by third parties when they are outside Avila Ops’ direct control.

7. Contact

Questions about these terms can be sent to [email protected].