Avila Ops / Knowledge in practice

Growth

Websites, customer service and operations explained for people running a small business.

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47 articles · page 3 of 6

Midyear: what the numbers say that you do not want to hearGrowth · 4 min read

Midyear: what the numbers say that you do not want to hear

Six months of data reveal what gut feelings hide. Five messages a small business needs to face at midyear, and what to do about each.

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Next year's goals on one pageGrowth · 4 min read

Next year's goals on one page

Next year's goals on one page: five numbers with current value, target value, deadline, and January's first action. A template and what to leave out.

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A one-year digital plan that fits on one pageGrowth · 3 min read

A one-year digital plan that fits on one page

A one-year digital plan fits on one page: three current numbers, one goal, and one quarterly priority. A template to complete.

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What to cut in January so you can investGrowth · 4 min read

What to cut in January so you can invest

In January, cut unused subscriptions, low-margin products, nonpaying customers, and manual work. What remains goes into a single investment.

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What remarketing is: ads for previous visitorsGrowth · 3 min read

What remarketing is: ads for previous visitors

Remarketing shows ads only to people who visited your website or profile. Learn how it works, what to install in October, and when spending is worthwhile.

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What is an email newsletter and who is it for?Growth · 2 min read

What is an email newsletter and who is it for?

A newsletter is a regular email sent to people who opted in. See when it suits small companies, when it does not and what you need first.

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What customer acquisition cost (CAC) isGrowth · 2 min read

What customer acquisition cost (CAC) is

Customer acquisition cost is what you spend to win each new customer. Calculate it for your business and learn what to do with the result.

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What referrals are and why they cost lessGrowth · 2 min read

What referrals are and why they cost less

Referrals are customers bringing customers. They skip advertising, distrust and negotiation. Learn why they happen and how to make them routine.

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What cold, warm, and hot audiences areGrowth · 2 min read

What cold, warm, and hot audiences are

Cold audiences never heard of you, warm audiences have seen you, hot audiences bought or nearly did. Separate them and allocate Black Friday ads.

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