Avila Ops / Knowledge in practice
Operations
Websites, customer service and operations explained for people running a small business.
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125 articles · page 2 of 14
Operations · 5 min readSupplier contracts: what to review before renewing
Before renewing a supplier contract, review price adjustments, notice periods, what you own when you leave, termination fees, and service levels. Seven points and what to request.
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Operations · 3 min readWebsite backups: how often and where
Daily backups for websites selling or publishing, weekly for static sites, stored off-server. The 3-2-1 rule and how to test backups.
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Operations · 4 min readBlack Friday week schedule, hour by hour
Thursday November 26 through Monday November 30: what to check each hour, who does it, and what can wait. A small-store schedule for two or three people.
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Operations · 4 min readCustomer data on an employee's personal WhatsApp
Customers on a salesperson's personal phone mean data the business cannot control and loses when they leave. LGPD risks and how to migrate numbers.
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Operations · 4 min readChristmas order cutoff: how to calculate yours
The cutoff is the last purchase date for delivery before Christmas. Calculate December 24 minus carrier transit, dispatch time, and a buffer, by region.
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Operations · 4 min readMass returns: the hidden cost of discounts
Every return costs two shipping charges, inspection time and a product coming back into inventory in December. Learn to calculate the cost and what to change.
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Operations · 3 min readConsumer Day: avoid becoming the bad example
March 15 is Consumer Day, when Procon and social media watch for mistakes. See five errors that become complaints and how to prepare operations.
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Operations · 5 min readMeasuring packaging: products that cost more to ship than they need to
An oversized box can incur heavy-product shipping rates because of dimensional weight. Learn how to measure, standardize three boxes, and cut shipping costs.
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Operations · 3 min readIncomplete addresses: validate before shipping
Missing building or apartment numbers mean returned packages and customers without gifts. Validate postal codes and addresses at checkout and before labeling.
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