Avila Ops / Knowledge in practice

Operations

Websites, customer service and operations explained for people running a small business.

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125 articles · page 14 of 14

Operations · 4 min read

Small teams on Black Friday: who does what

With two or three people, Black Friday works when everyone has a fixed role: orders, customer service, and decisions. The division and what to automate.

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Operations · 4 min read

The carrier failed: you are responsible

A lost, damaged, or misdelivered package: to the customer, the store is responsible. What to resolve with them today and what to claim from the carrier.

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Operations · 4 min read

The final week before Black Friday: what to freeze

From November 20, nothing changes in the store except activating the offer: no theme, app, payment, or carrier changes. See what to freeze and why.

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Operations · 5 min read

A breach: what to do in the first 24 hours

Customer data leaked: contain, record, assess risk, notify the ANPD and customers. An hour-by-hour plan for small businesses without destroying evidence.

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Operations · 4 min read

Cloned WhatsApp: prevention and immediate action

Prevent it with two-step verification and never sharing codes. If compromised, reactivate your number, notify customers, and file a police report. Step by step.

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Operations · 2 min read

How can businesses use Pix Automático for recurring billing?

What Pix Automático is, which businesses it suits, differences from boletos and cards, and operational preparations before activation.

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Operations · 3 min read

Tax reform: what changes in a company's digital operations?

What small businesses need to adjust in systems, invoices, records and billing for CBS, IBS and split payment, without addressing accounting decisions.

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Operations · 2 min read

How can I automate my business?

Practical steps to automate a small business with processes, WhatsApp, Instagram, CRM, payments, data and metrics.

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