Avila Ops / Knowledge in practice

Operations

Websites, customer service and operations explained for people running a small business.

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125 articles · page 12 of 14

Operations · 3 min read

Supplier lead times vs. delivery promises to customers

For made-to-order sales, supplier lead times enter customer delivery times. How to calculate, what to promise, and how to notify customers of supplier delays.

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Operations · 3 min read

Was/now pricing: when it helps and when it becomes a lie

A 'was' price is valid only if genuinely charged. Consumer Protection Code requirements, three misleading-advertising mistakes, and safer discounting.

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Operations · 4 min read

Reference prices: the rule that avoids Procon fines

A crossed-out reference price must have actually been charged. Record price history in October and advertise discounts without fines.

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Operations · 4 min read

Written processes: one page that prevents rework

A written process is one page with a trigger, numbered steps, expected result and exception handling. Write your first in 30 minutes.

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Operations · 3 min read

Seasonal products: how much to buy and when

Buy seasonal products based on last year's sales, supplier lead times and the season's end. See the June calculation and how to prevent leftovers.

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Operations · 3 min read

When automation needs to alert a person

Automation handles the predictable and calls someone for the unexpected. Four cases requiring a stop and alert, and how to make alerts useful.

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Operations · 3 min read

When AI answers and when it calls a person

Service AI answers documented, repetitive questions about deadlines, tracking, and exchanges. It calls a person for complaints, exceptions, or decisions. See the rule.

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Operations · 4 min read

How many messages until a sale: the calculation that changes the pitch

Knowing how many conversations become a sale tells you what each message is worth. Calculate it with your existing WhatsApp history and put the number to work.

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Operations · 4 min read

How many collection messages to send and when to stop

Four to five messages in 30 days is the useful limit for automated collections. After that, it becomes human negotiation or a loss. See the criteria and the law.

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