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Operations
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125 articles · page 4 of 14
Operations · 3 min readFesta Junina: digital tools serving an in-person event
At Festa Junina, the money is at the stall, not the website. What to digitize (orders, queues, Pix, menus) and what gets in the way of the festivities.
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Operations · 3 min readDigital queues and tickets for small retailers
A digital ticket lets customers take a number by phone and receive a message when called. Learn when it helps at June festivals and service counters.
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Operations · 5 min readAfter hours: what to reply at 11 p.m.
At 11 p.m., your automatic reply says when you return, provides what it can now, and collects the request. See templates for different business types.
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Operations · 4 min readA single supplier: the risk nobody calculates
Relying on one supplier for your best seller is a measurable risk: downtime days times daily sales. See the calculation and what to do before June.
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Operations · 4 min readPoint of sale (POS) and online stores speaking the same language
Physical and online stores need the same product records and inventory. What goes wrong without them, integration levels, and where to begin.
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Operations · 4 min readDelayed shipping: notify customers before they ask
Tracking unchanged for two days? Notify customers today with a new estimate and what you have done. What to write, when to contact the carrier, and when to resend.
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Operations · 5 min readWarranties: how to offer one without exposing your business
The CDC's statutory warranty is 30 or 90 days and cannot be removed. Yours comes in addition, in writing: what it covers, what it excludes, and how to claim.
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Operations · 5 min readThe fake Pix receipt scam
The fake Pix receipt scam uses an edited image sent on WhatsApp. The defense: release the product only when the money is in your account. See the process.
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Operations · 4 min readImporting old records: what to clean first
Importing old records without cleaning creates duplicate customers and products without prices. See seven common problems and the order to resolve them.
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