Avila Ops / Knowledge in practice

Sales

Websites, customer service and operations explained for people running a small business.

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102 articles · page 3 of 12

Unresponsive contacts: when to close the conversationSales · 3 min read

Unresponsive contacts: when to close the conversation

Three follow-ups over just more than two weeks, each with something new, and a closing message. See the outline, timing and records.

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Discount codes: rules that prevent lossesSales · 5 min read

Discount codes: rules that prevent losses

An unlimited discount code creates losses. See seven rules (minimum order, expiration, single use, no stacking) and how to measure whether it generated new sales.

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After the occasion: what to do with gift buyersSales · 4 min read

After the occasion: what to do with gift buyers

Mother's Day gift buyers are new customers who disappear unless you act. Four messages for the following 30 days and how to record them in CRM.

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Fake discounts bring fines and destroy your brandSales · 4 min read

Fake discounts bring fines and destroy your brand

Raising prices to discount them later is misleading advertising under the CDC. How Procon and customers discover it, and what to fix if you already advertised.

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Product descriptions that sell without the fluffSales · 4 min read

Product descriptions that sell without the fluff

Good descriptions answer who it is for, what it solves, and what is included or excluded. A four-part structure, what to cut, and a before-and-after example.

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Children's Day without turning it into a clearance saleSales · 4 min read

Children's Day without turning it into a clearance sale

How to sell on Brazil's Children's Day, October 12, without using up November's discounts: gifts by price range, bundles, scheduled delivery and customer service.

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Mother's Day: the biggest sales occasion for small businessesSales · 4 min read

Mother's Day: the biggest sales occasion for small businesses

Mother's Day is the second Sunday in May, May 9 in 2027. Why it matters more than Black Friday to small businesses, what to sell and when to start.

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Valentine's Day: selling gifts without a price warSales · 4 min read

Valentine's Day: selling gifts without a price war

For Valentine's Day, gift buyers pay for getting it right, not discounts. Build an offer, delivery deadline, and service that protect your margin.

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Free shipping above what amount? The calculation that decidesSales · 4 min read

Free shipping above what amount? The calculation that decides

The free shipping minimum comes from three numbers: average order value, average shipping cost, and margin. Calculate it step by step and test without risking the month.

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