Avila Ops / Knowledge in practice

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371 articles · page 30 of 42

Operations · 4 min read

Duplicate orders: how to identify and resolve them

Same customer, same items, minutes apart: a duplicate. Find it before packing, know what to do if both orders were paid, and prevent it next time.

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Sales · 4 min read

Asking for reviews without making it awkward

Ask for a review right after service, with a direct link, only once, and nothing in exchange. The right moment, a message that works, and how to automate it.

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Sales · 5 min read

Does requiring registration before purchase drive buyers away?

Yes, mandatory registration before payment makes people abandon purchases. What to ask for, how to offer an account afterward, and what Brazil's LGPD requires.

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Growth · 4 min read

Ask for referrals at delivery, not when collecting payment

Ask for referrals when customers receive and like their purchase, never alongside a bill. Three right moments, wording that works, and what to avoid.

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Sales · 4 min read

Lost the sale: the question that teaches more than a yes

When a customer says no, one question reveals problems with price, proposals or channels. Ask without trying to reverse the decision and learn from the answer.

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Digital presence · 4 min read

Google Business Profile: what to fill in first

Fill in your Google Business Profile in order: category, address or service area, hours, phone, photos, and description. Learn what to avoid and how verification works.

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Growth · 4 min read

Frequently asked questions that answer real searches

An FAQ section brings visitors only when its questions match what customers type into Google. Learn how to choose them, write them, and place them.

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Sales · 4 min read

Questions that save time before sending a quote

Three questions before a quote prevent rework: what, when, and price range. See industry examples and how to ask without driving customers away.

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Sales · 5 min read

Pix payment not received: what to check before canceling

The customer says they paid, but the order is still pending. Five checks in order, how to distinguish a delay from fraud, and when you can cancel safely.

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