Avila Ops / Knowledge in practice

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371 articles · page 34 of 42

Sales · 4 min read

What selling online really costs when you add everything up

Selling online costs a platform, payment fees, shipping, packaging, taxes, and time. See the calculation line by line, with Avila Ops public prices.

Read guide ↗Operations · 5 min read

How long can your business last without internet?

Without internet, Pix, card terminals, WhatsApp, and invoicing stop. What each hour of downtime costs and what to prepare for the three most common failures.

Read guide ↗Growth · 4 min read

What is a referred customer worth?

A referred customer is worth what they buy over time minus acquisition costs, which are nearly zero. A four-line calculation using your own numbers.

Read guide ↗Operations · 2 min read

Data subjects: who they are and their rights

A data subject is the person the data describes: customer, employee, supplier. See LGPD rights and how businesses respond to requests.

Read guide ↗Sales · 3 min read

Who is who in online store payments

Store, customer bank, card network and payment processor each do a job and charge for it. Follow money from purchase to your account.

Read guide ↗Operations · 4 min read

Who does what: dividing operations between two people

A two-person operation needs a task list with one owner per task. Divide by area rather than time, know what never to split, and record responsibilities.

Read guide ↗Operations · 4 min read

Who has access to what: a year-end review

Review access in one afternoon: list business accounts and who can enter each one, remove former staff, change shared passwords, and correct account ownership.

Read guide ↗Operations · 4 min read

Holiday break: what to pause and what to keep running

During the holiday break, your online store, Pix, and automatic replies stay live; ads, standard delivery times, and live service pause. What to do before leaving.

Read guide ↗Sales · 4 min read

Public complaints: respond, delete, or ignore?

Answer legitimate complaints within 24 hours; report abuse or spam; ignore nothing. Criteria for each case, a response template, and what to do afterward.

Read guide ↗